Call Center

-Located in GCB 120

The Call Center employs one full-time manager, Melina Tuiravakai (ext.3481), and 25 student workers. The Call Center consists of two areas:

• Operators(0 or ext.3211)-duties:
• Answer and transfer phone calls
• Assist with toll-free and international phone calls
• Be primary point of contact in the event of an emergency
• Provide switchboard service to our neighboring Polynesian Cultural Center (PCC).
• Know times and locations of Campus and PCC events
• Know times and locations of local community events
• Know Emergency procedures for disaster events
• Locate personnel in the event of an emergency

            Hours of Operation: M-F 7 am-12am, Sat.7am-9pm

• Help Desk(ext.3921)-duties:
• Provide first level support for all IT questions on campus
• Check and monitor status of
• Network availability
• IP phones
• Web services
• Peoplesoft services
• Kronos
• And more
• Create incident reports
• Escalate trouble calls to appropriate personnel
• Reset CES passwords
• Reset Voicemail passwords

 
            Hours of Operation: M-F 8am-5pm.